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Support is available 24/7. Chat replies usually arrive within a few minutes on live chat; e-mail can take a few hours.

You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.

A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.

If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

Every message is read by a person, not a bot. Thank you for helping us improve QBet.